A category captain has historically been defined as both 1) a high-performing supplier in a particular category AND 2) an unbiased partner collaborating directly with retailers to share relevant consumer insights, advise on shopper experience and category effectiveness, pilot new opportunities and capabilities and help accelerate mutual growth and profitability.
What does category captaincy mean now for an omni marketplace? What should captains be doing on their own to accelerate shopper experience and category growth? How should captains advise their retailers and engage them for more support and collaboration? How should captains measure their performance and contributions to continuously validate their captaincy?
In this session, we’ll go deeper into what this looks like and how you can sail the seven seas of omni joint value creation.
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